Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun

Report to Director of Security Operations or his/her designee Provide SOC Analyst Tier 3 escalation support Plan, initiate, and conduct investigations for cybersecurity incidents response efforts Perform forensic examinations on compromised systems Understand and use forensic tools and techniques for cybersecurity incidents Create forensic root cause and scope of impact a

Collecting and analyzing requirements Work closely with stakeholders to understand business needs and translate them into technical specifications. Modeling business processes Create process models that incorporate spatial data and technology. Spatial analysis Use GIS tools to analyze patterns, relationships, and trends. Infographics and visualizations Create maps, charts

Candidate should be able to design, develop and implement complex solutions based on Java technology and related frameworks. Candidate should be able to assist in the system integration of components. Candidate should be to translate application requirements into web based solutions using the recommended frameworks and technology. Should be able to integrate the component

Configuration management and control of maintenance architectural/design/functional changes to Splunk Enterprise, ES and SOAR. Provide knowledge and execution of platform hardening using standards such as STIGs or CIS Benchmarks. Coordinate with various system owner support groups to gather and analyze requirements, propose implementation and integrations solutions, and p

Display independent thinking and self starting initiative to efficiently and effectively tackle assigned tasks. Emphasize accuracy, quality, and maintainability over overly complex code structures. Prioritize simplicity and quality to deliver exceptional results promptly, without unnecessary delays. Showcase strong expertise in a range of technologies, including Java, Spr

DB2 Systems Programmer Job ID 2024 26729 Category Infrastructure Support Location US VA Arlington About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on site and remote support to

Palo Alto Prisma Engineer Job ID 2024 26724 Category Infrastructure Support Location US VA Arlington About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on site and remote support

include Proficiency in HTML, JS, Bootstrap, Ajax, jQuery, CSS & Less. Previous experience working with SAP Commerce Cloud / Hybris backend. Troubleshooting and problem solving skills. Strong communication abilities. Availability to work PST hours. Client is on the west coast. Qualifications Min Citizenship Status Required Any Physical Requirements No Physical requirement n

Perform development, configuration activities and administration of the ServiceNow environment Implement, monitor and manage integrations between third party applications and ServiceNow Define technical solutions for architecture and design that are aligned with ServiceNow ITAM implementation best practices Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Pro

Lead projects release and deployment plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Partner with Architects to understand and identify security vulnerabilities. Follows established guidelines/procedures. Qualifications Required Certifications Bachelor's degree or equivalent experienc

The Deputy Program Manager (DPM) serves as the Government's secondary point of contact and provides direct support to the Program Manager (PM) in leading and guiding all contractor personnel assigned to the task order contract. The DPM plays a critical role in ensuring the quality and efficiency of the contract, encompassing both technical issues and business processes. T

The Accessibility Lead is responsible for ensuring the overall accessibility of products and services provided in this contract. Collaborating with various delivery teams, the Accessibility Lead ensures that all deliverables meet or exceed accessibility requirements outlined in the contract. This role requires a deep understanding of accessibility standards and regulation

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software which is specific to each agency's needs. This position is responsib

The End User Systems Specialist is a key member of DMI's client and will be primarily responsible for supporting DMI customer's end user technology environment and Customer Executive offices. This position is located at the DMI client office in Crownsville, MD. Therefore, exceptional Customer Service etiquette and skills are a must. The incumbent will directly support VIP