Category: Database

Employment Type: Contract

Reference: BH-373434

Salesforce Administrator/ Developer - remote or hybrid
We are looking for someone that has salesforce experience in a non-sales company. The Salesforce Administrator is part of our Member Relations team that owns and supports Salesforce across all users at PJM. This position is the administrative support and developer for Salesforce efforts of a service oriented company.
Responsibilities

• Daily administration and support of Salesforce database including but not limited to managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validations.
• Troubleshoot and work with project team to ensure that applications meet end user needs and keep pace with changes in company operations, policies, and/or procedures.
• Working with project team and management at times to review strategic plan & analyze metrics
• Gather requirements with end-users to create and manage complex workflow rules, data validation, and triggers
• Develop and create customized reports and dashboards
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including various IT staff, support vendors and outside consultants as needed
• Participate in the software testing process, which may include devising test plans, creating test cases, and coordinating actual software testing
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
• Work with project team to train new and existing users on how to use Salesforce
• Keep application users informed about system functionality and enhancements
• Provide reliable customer service to application users, internal and external
• Logging and tracking identified system problems through resolution and coordinating with project manager and business analyst
• Creating and maintaining documentation on user guides, processes, policies, application configuration and help related materials for users as database applications are developed
• Assist team with the development of technical documentation of existing and future applications.
• Create new automated features and flows on communities.
• Support development efforts and provide guidance on Lightning and Aura web components, as well as Apex classes with full test code coverage.

• More than 5 years of experience in Salesforce as Salesforce Administrator and Developer in the Lightning experience
• Experience creating Salesforce workflows, processes, rules
• Experience creating custom Salesforce objects
• Experience using tools in Salesforce for data migration
• Experience creating Salesforce reports and/or assisting business users with creating reports
• Experience debugging end user issues and providing clear troubleshooting steps
• Salesforce technical support and training experience
• Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
• Strong communication skills, both written and verbal
• Salesforce Certified Administrator and Advanced Administrator certification

• Salesforce Certified Platform Developer I certification
• Microsoft Office, including Excel