Senior Specialist, Business Office
American Public Education, Inc.

The Senior Specialist, Business Office is responsible for overseeing the workflow and assignment of the workflow for accounts receivable-related transactions on customer accounts. The role will routinely transact on accounts for various accounts receivable needs. This position requires excellent customer service and problem-solving skills. The Senior Specialist, Business Office will use reports and various inspection points to ensure workflow is being handled effectively and will alter priority based on the volume of work in a timely manner. Strong organizational and time management skills are required as the position often balances multiple priorities and switches between them in quick succession.

The Senior Specialist, Business Office reports directly to the Manager, Business Office. The role manages workflow of Specialists, Business Office of all processes; ensuring daily, weekly, and monthly goals are met and within established service level agreements.

Responsibilities:

• Evaluate daily, weekly, and monthly workflow and create plans accordingly for the team to execute tasks and work various reports for completion and within service level agreements/internal metrics.
• Serve as a subject matter expert in all processes within the team's area of responsibility.
• Assist team with processing of various cash receipts reconciliation and posting, sales (tuition, fees, etc.) reconciliation and posting, and refund processing.
• Approves refunds of various pay types (ACH, credit card, check, etc.) to education offices, customers/students, and various agencies, including financial aid funds.
• Provides input on and support the coordination of new hire and on-going training.
• Regularly provide feedback to team members on workflow and share these conversations with management.
• Provide input on performance of team and individuals to management.
• Expeditiously report any system or process issues to management.
• Demonstrate firm comprehension of regulatory guidelines by reviewing key reports to ensure processing of transactions remain in compliance.
• Reviews and approves proposed account adjustments required to ensure account accuracy providing feedback as necessary.
• Understand the routine general ledger accounts transacted within the Business Office and how transactions need to be accurately hitting those accounts.
• Performs account maintenance to include correct application and general ledger coding of transactions.
• Works with internal and external customers to resolve escalations.
• Assist in increasing operational efficiency by identifying areas for performance improvement and recommending improvements and supporting implementation where necessary.
• Assists with research and clean-up to include past due invoices and payment issues.
• Stays current on all procedures and relevant process narratives.
• Participates in user acceptance testing of system enhancements and projects, including annual reporting.
• Provides auxiliary support for the Manager, Business Office on various processes.
• Ensures processing is in compliance with the Sarbanes Oxley Act (SOX) and Department of Education guidelines.
• Assists in compiling of audit support for internal and external auditors.
• Performs other duties as assigned.

Requirements:

* Demonstrates strong leadership skills in a fast-paced environment.
* Excellent verbal and written communication skills.
* Strong attention to detail.
* Ability to provide excellent customer service to a diverse population.
* Ability to work in a team-oriented environment.
* Ability to work under pressure and meet deadlines.
* Demonstrated ability to work independently with minimal supervision.
* Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.
* Ability to know where to find answers and to understand referral processes and procedures.
* Demonstrated positive work ethic, attitude, and leadership qualities.
* Advanced problem-solving skills.
* Two years of related experience preferred.

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country's heroes - military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), Rasmussen University and Graduate School USA (GSUSA).

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com