The Section Head for Researcher Experience is an innovative, user-focused and outcomes-based senior manager responsible for helping shape and implement strategic priorities around the research experience, including service optimization, assessment demonstrating service impact and value, and alignment of resources to support the needs of current, emerging, and potential users. The Section Head will strategize research and reference services and directions for the general collections, and will contribute to research services across the Library's complex system. Covering traditional and emerging areas of demand, onsite and online, the Section Head is responsible for supervising librarians who provide research orientations, reference interviews, instruction, and public outreach. In developing user-centered approaches, the Section Head builds relationships, leads staff, fosters collaboration with partners across and outside the Library, and cultivates an environment of diversity, equity, and inclusion.