About Us
Capital Bank Home Loans, a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50-state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers.

For the fourth year in a row, American Banker named Capital Bank one of the "Best Banks to Work For" in the U.S. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators.

Position Responsibilities

• • Assists the MLO in co-managing the pipeline for current closings.
  • Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass
  • Discloses loan accurately and completely sending application package to the borrowers for signature.
  • Follows up with borrower to obtain signed application and supporting documents
  • Reviews application and disclosures for completeness.
  • Reviews borrower supporting documentation to ensure completeness and accuracy.
  • Contacts borrower for any missing or unsigned documentation
  • Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
  • Update disclosure tracking screen for Intend to Proceed
  • Confirm credit card authorization has been received and is complete
  • Order Appraisal through correct portal
  • Make note of discrepancies and notify MLO and Processor of potential issues
  • Review income documentation and loan application to determine what kind of VOE to order (verbal or full)
  • Order Work Number or other employment verification including 3rd party verifications
  • Order Title
  • Order Tax or W2 Transcripts after reviewing AUS to determine how many years to order.
  • Order other verifications (VOD, VOR/VOM)
  • Order credit supplements on all mortgages and anything else that LO says needs to be updated
  • Order payoff on refinance loans
  • Request Condo/PUD questionnaires, budgets, insurance, etc.
  • Complete CIP form
  • Complete CD page 5
  • Order SSN for FHA or VA streamlines
  • Complete VA screens in Encompass (next living relative)
  • Order CAIVRs for FHA and VA
  • Order updated HOI - check renewal dates, dwelling coverage amount. Make notes for the processor. If the renewal date is close, request that they send the next year when available. Get the replacement cost letter when necessary.
  • Works with MLO regarding missing/requested items.
  • Updates conversation logs in Encompass

Minimum Education & Experience

• • Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required.
  • Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.
  • Proven customer service ability is required.

Capital Bank, N.A. is an affirmative action and equal opportunity employer.