Under the direction of the Warranty Manager, and working closely with the Warranty Processing team, the Regional Field Warranty Specialist drives the improvement of warranty recovery for the organization by conducting training, reviewing warranty claim documentation, following up on claim deficiencies, ensuring the proper and timely shipping of warranty parts, and developing, executing, and improving company warranty procedures.

Schedule: Monday - Friday, first shift, 8:00 a.m. - 5:00 p.m.
Pay: $24.00 - $34.00/hour (based on experience)
Travel required: Yes (amount is TBD - to our four Central IL dealerships)

Essential Duties and Responsibilities:

• Train branch personnel, including service advisors, managers, and technicians, on proper warranty processes

• Work closely with technicians during warranty repairs to ensure proper warranty procedures are followed

• Ensure the proper and timely shipping of warranty parts

• Follow up on and properly resolve deficiencies in warranty claims

• Review warranty Repair Orders for accuracy and completeness prior to submission to the warranty processing team

• Proactively take steps to maximize warranty recovery

• Travel among assigned locations

• Other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Competencies:

• Analytical Skills

• Priority Setting

• Technical Skills

• Communication Skills

• Customer Service

Minimum Qualifications:

• High school diploma or equivalent required

• Advanced computer skills and experience in Google Applications. Must possess demonstrated skills in computer-generated business systems.

• Previous experience as a warranty analyst or leadership experience in a service environment preferred

• Excellent organizational and communication skills required

• Ability to lift up to 75 lbs.

• Valid driver's license required

• Dependable and reliable attendance required.

• Home residence in the Central IL area.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.